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Frequently Asked Questions

Product Questions:

 

1. Is this real silver/gold?

Depends on the product. We will always state what the product is made out of in the description and title. If you are unsure, please contact us and we'll reply as soon as possible. Most of our products are made from solid .925 sterling silver, but we also carry larger products in plated variants and stainless steel.

2. Will the chains/pendant heavily tarnish/ change color of skin/ snap?

No, we guarantee our products are made from the highest quality raw materials and we quality control check every item before shipment. Our .925 sterling silver and solid stainless steel items will never change the color of your skin and are water-safe. 

3. Where are these made?

All of our items are first conceptualized and designed in New York and New Jersey. Our production factories are located around the world, but all finishing touches, final assembly, packaging and fulfillment is completed by us in New Jersey.

4. Restocks?

Maybe.

5. Do you take order suggestions?

Yes, leave what you're thinking in the contact page. 

6. How do I order/shop?

We recommend starting by picking out pendant(s) that you like and adding them to your cart. Afterwards, you can browse our selection of chains, pick out the chain type & length you prefer, and finally, checkout!

 

Order/Shipment Questions:

 

1. When will my order be shipped?

Shipments will be made every 1-3 days or depending on volume via USPS First Class Mail.

2. Where is my order shipped from & how long will it take?

Shipped from New Jersey. 5-7 Business days, an email with tracking information will be sent to you upon shipment.

3. Refunds/ Replacement Policy?

If there are any problems with your order please first contact us via email [kuyashiijewelry.us@gmail.com] or via instagram [@kuyashiijewelry.us]. Please note your order number and the issue in your message.

We do not provide refunds, but we would be happy to replace your product if you send us proof that your item is faulty or damaged. 

If you request a refund for an item before shipment, we can fully refund you with a standard 5% restocking fee taken out. If a refund is requested after shipment, we will charge the 5% restocking fee plus the cost of the postage. 

4. My order never came, what can I do?

We provide tracking on every package we ship. If the tracking number shows "delivered" we are unable to assist in any missing packages. Please contact your neighbors or local post office for proof of delivery. For packages in transit, we can open a lost mail claim and try to recover your package, if the item is delivered the case will be closed, if the item is returned to us we will ship it again when second postage is paid. 

 

 

5. Social Media?

| Twitter: @Kuyashiijewelry | Instagram: @kuyashiijewelry.us | Make sure you follow us, we do giveaways frequently! (Also, our social media buttons are on the bottom of our website)